Cabinet Veterinaire de Saint Jean Sàrl

Elizabeth Starling (04.10.2017 22:10)
Although I specifically chose this vet because it has a native English speaking vet, I was given Dr Boullanger for my cat's care, and he very clearly was not a native speaker, as evidenced by his difficulties understanding me from the very beginning. As it was my cat's first visit, I came in with all of her paperwork - vaccination records, blood test results, import paperwork from the US - none of which he cared to look at. Nor did he have any interest in her medical history. My 10-year-old cat is FeLV+. And yet when I told him this, he said that that can't be true, since "if she had FeLV, she would be dead by now. She would have died by the time she was 3". Nevermind that he didn't ask when she contracted it, or the fact that the disease is known to lay latent in some cats for many years. When I told him that she has been tested positive multiple times for FeLV by several different vets, and transmitted it to my late kitten, causing her death, his response was "okay, whatever". His callous response to such a tragedy should have been my cue to run, but for my cat's sake, I stayed. He began the exam, with his veterinary assistant cowering by the door and not helping him in any way. He went straight for my cat tried to take her temperature without trying to pet her or otherwise calm her first, so naturally, being in a strange environment with a stranger trying to shove something up her anus, my cat hissed and growled. Again, the vet assistant did nothing, forcing me to try to calm her down. Dr. Boullanger just held her more roughly, causing her to hiss more. At this point, although she had not even attempted to bite or claw him, he declared her to be "an aggressive animal" and refused to continue the exam unless I paid 60CHF to have her anaesthetised. He said she was "a danger to himself and his staff". Again, this is a 10-year-old fat and pampered house cat, she sleeps next to my face every time and has never attacked anyone, but he didn't care. He was willing to put her in danger (because again, he never asked for her medical history) because she hissed at him and his assistant was too scared to help him perform the exam. With no choice but to agree, since he would not even look at her further without knocking her out, he brought in a metal cage and forced me to put her in myself so he could take her away like some wild beast. He did not have me sign any kind of paperwork consenting to the anaesthesia, and did not tell me what kind he would be using. He told me to go home, but I stayed in the office. When she came back an hour later, her paw shaved (how did her shave her paw if she was so "aggressive"?), he told me nothing more than "her bloodwork is as healthy as a young cat" and told me he'd "treat the symptoms". He gave me a copy of the blood test results but did not explain any of them, leaving me to go home and Google the different acronyms to see what exactly they were (I still have not found them all), and to worry about why some of the values were out of the normal range but he said she was perfectly healthy. Then I was left to take her away. At the front desk, he gave me some digestive food packets, a tube of probiotics, and two satchels of pills, asking if I would be okay giving her pills "so they don't have to". Again, if she was so aggressive that he had to knock her out for a simple blood draw, why would he think it was okay for me to give her pills? Moreover, I specifically told him I'd be out of town for a few days that week, and yet he gave me a course of treatment that would take more than a week to complete. I paid my money and left, minus 400CHF and plus one very disoriented and fearful cat. Later, I was looking at the bill and found out he charged me $25 for something he had not discussed with me, and was just listed on the bill as an "injection". I had to email him to find out what that was, and in his response he told me to be thankful he had not charged me more. Today, I received the ANIS card I paid 50CHF for, only to find out that most of the information is either incorrect or completely missing.

Lindsey Mathews (29.05.2017 16:22)
Great staff and great prices. Easy to get an appointment and speaks English and french. The dr is from Australia and is a really lovely guy. His team are also able to speak English and are always able to fit me in at the last minute. Prices and treatment are superb and would certainly recommend to all. Very lucky to have found him during our move to Switzerland. About 10 min from main train station in Geneva.

David Bicchetti (13.05.2017 21:35)
I used to rate it as a great place for all cats and dogs, but 3 neighbors stopped going there after being charged with x rays and other exams that were called superfluous by other vets. I myself stopped going there for my animals after I was told "finger crossed" when one of them was very sick and the vet refused to consider more decisive action

English spoken

Eric Denis (10.03.2017 15:46)
I have 4 cats and 3 dogs and they're all in the best shape thanks to this place!

Jeff Dickinson (25.02.2013 12:35)
Dr. Campbell was great. Very easygoing and helpful and he's a native english speaker. I don't know much about price comparisons as I have not visited any other vets in geneva. He's also been very helpful over the phone when I have called just for post-operative advice for my dog.

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