AAA Mesa

Marian Scott (01.11.2017 23:10)
I was told that my fuel pump went out and they would fix it. I get my car back and it would take three times to turn over. So I take it back, guy tells me I am crazy and there is something else wrong with the truck that's why the engine light is on. I take my truck to a Ford certified technician and he tells me the fuel pump was put in wrong. DO NOT TRUST this place. Run as fast as you can they are horrible and lie to the customers!

Jeff Alfieri (23.10.2017 23:11)
Called to setup a reservation, employee answers the phone while speaking to someone else. Continues his conversation for 15 - 20 seconds before saying "hello." I began to ask him about a reservation when he interrupted me by saying "hey boss, I'm gonna have to put you on hold," then before I could respond, placed me on hold. Complete and total disrespect. Absolutely zero customer service.

Jon athan (07.09.2017 00:21)
The license plate service here is absolutely horrible. My wife and I work a mid day shift which prevents us from going to the DMV during the week. I have been a AAA member since 2001. When we went to the offices, the lady there, who was really rude, said that the title had been altered. The reasoning for this was because where the "1" in 2017 was wrote, it had appeared that it was retraced to highlight that it was a one. We showed her our Bill of Sale which was notarized and she refused to take that as there was no "alterations" on it. She did not know the law which allows for you to use a notarized bill of sale in place of a title when transferring titles/registering a new vehicle. We would have saved money going there rather than the DMV. Instead, we went to a place a couple miles away which charges extra fees to register/transfer titles. This ended up costing an extra $60.00 than what the DMV would have charged. They accepted the bill of sale in place of the title and completed our transfer of ownership. AAA customer service is also HORRIBLE. I called to request their complaint team and they told me to file a claim for reimbursement. it has now been three weeks after submitting a form online and still haven't heard anything. I will be passing the word around that the staff at this office is not fully trained to do their job.

Joshua Taylor (17.03.2017 07:52)
After I bought my car I needed the title transferred. I walked up to the DMV where the line was out the door with at least a 1.5 hour wait. So I went across the street here. I was in and out in 10 minutes. There was no line! It was definitely worth the few extra dollars to not suffer at the DMV.

Christopher Borelli (28.07.2016 23:17)
I really do love this location. Very clean and organized. I have a great relationship with Bob in auto repair. The only thing I don't like is the woman who sits next to him. I don't know her name but consistently every single time I have been there, she has been so rude and just a complete dick. I go up to Bob because I know why I'm there and who I need to talk to and she is a complete bully the whole time. I am as nice as I an be and I am very polite but she is so rude.

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